Frequently Asked Questions
Everything you need to know about your Kirstin Ash experience.
What materials are used in Kirstin Ash jewelry?
Our pieces are crafted using high-quality materials including 18k gold vermeil, 14k solid gold, and 925 sterling silver. We also incorporate ethically sourced gemstones and freshwater pearls.
How long does shipping take?
Standard domestic shipping typically takes 3-5 business days, while express shipping takes 1-2 business days. International delivery times vary by location, generally ranging from 5-10 business days.
What is your return policy?
We offer a 30-day return policy for most items in their original, unworn condition with packaging intact. Please note that for hygiene reasons, earrings cannot be returned unless faulty.
How should I care for my jewelry?
To maintain shine, avoid contact with perfumes, lotions, and water. We recommend storing your jewelry in its original pouch and gently cleaning it with a soft, lint-free cloth.
Do you offer a warranty on your pieces?
Yes, all Kirstin Ash jewelry is covered by a 6-month warranty against manufacturing defects. This does not cover general wear and tear, neglect, or accidental damage.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and buy-now-pay-later options including Afterpay and Klarna for your convenience.